Exchanges and Returns

We offer exchanges but not returns or refunds. We are available to assist with any queries at info@ceulabel.com.

 

How to do it

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• Exchanges should be made no more than 14 days after delivery.

• Exchanges will only be accepted if items are in perfect condition, with original labels, fully intact and inside original packaging.

• All exchanges are at the cost of the customer, as well as replacement postage fees. (how will you charge them?)

• We strongly recommend sending your exchange parcel with a tracking number as undelivered parcels will be the responsibility of the sender and not the receiver.

• The Tax Invoice must be provided as proof of purchase. 

Return address available with the order.
 

Shipping

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We offer free shipping to Spain and Portugal via Correos, and all over Europe via DHL Intra-European. 
Most orders take between 2-4 business days to arrive at your door, if placed from Monday to Friday before 12pm (CET).

For other parts of the world we are pleasure to ship, it may takes 2-3 weeks depends of the location. 

*If the orders are placed after 12pm (CET), at weekends or on public holidays, delivery will be delayed by one day.